Islington Carpet Cleaners Terms and Conditions
These Terms and Conditions set out the basis on which Islington Carpet Cleaners provides carpet, upholstery, rug, and related cleaning services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below:
Client means the individual or business requesting and receiving the services.
Company means Islington Carpet Cleaners, the provider of the services.
Services means any carpet, rug, upholstery, mattress, curtain, hard floor or related cleaning service provided by the Company.
Premises means the property or location where the Services are carried out.
Technician means any employee, contractor, or representative of the Company who performs the Services.
2. Scope of Services
The Company offers carpet and related cleaning services within its designated service area. The details of the Services, including any limitations, are communicated to the Client at the time of booking. The Company reserves the right to decline work that falls outside its expertise, equipment capability, or health and safety standards.
The Company does not undertake building, repair, electrical, plumbing, or pest control work as part of the Services. Any advice given in relation to such matters is general only and not a substitute for professional advice from qualified tradespeople.
3. Booking Process
3.1 Bookings can be made by the Client through the Companys accepted booking channels, as communicated on its promotional materials and website.
3.2 At the time of booking, the Client must provide accurate information regarding the Premises, including the type and approximate size of areas to be cleaned, the type and condition of carpets or fabrics, any known stains or damage, access issues, and parking arrangements.
3.3 Any quotation provided before inspection is based on the information supplied by the Client and is an estimate only. The Company reserves the right to revise the quotation on arrival at the Premises if the information supplied was incomplete or inaccurate, or if the extent of the work differs materially from what was originally described.
3.4 A booking is considered confirmed only when the Company has accepted the booking and agreed a date and time for the visit. The Company may request a booking deposit to secure the appointment.
3.5 The Client is responsible for ensuring access to the Premises at the agreed time. If access is delayed or refused, the Company may treat this as a late cancellation and apply the relevant charges set out in these Terms and Conditions.
4. Prices and Quotations
4.1 Prices are generally based on the size and number of items or areas, the level of soiling, and the type of materials to be cleaned.
4.2 Any quotation is valid only for the period stated by the Company at the time of issue. If no period is stated, quotations are valid for 30 days from the date of issue, subject to the Client providing accurate information.
4.3 The Company reserves the right to change prices at any time, but changes will not affect confirmed bookings unless the scope of the work changes or inaccurate information has been supplied.
5. Payments
5.1 Payment is due in full upon completion of the Services, unless otherwise agreed in writing prior to the appointment.
5.2 The Company accepts payment by the methods communicated at the time of booking. It is the Clients responsibility to ensure that sufficient funds are available.
5.3 Where the Company has agreed to accept payment by invoice, payment must be made within the agreed terms. If no specific terms are agreed, payment is due within 14 days of the invoice date.
5.4 The Company reserves the right to charge interest and late payment fees on overdue invoices, in accordance with applicable law.
5.5 The Client is not entitled to withhold or set off any part of the agreed price for any reason, unless agreed by the Company in writing.
6. Cancellations and Rescheduling
6.1 The Client may cancel or reschedule a booking by giving notice to the Company. To avoid a cancellation charge, the Client must give at least 24 hours notice prior to the scheduled appointment time, unless another period is specified by the Company at the time of booking.
6.2 If less than the required notice is given, the Company reserves the right to charge a cancellation fee of up to 50 percent of the estimated service value, or a fixed call-out charge, at the Companys discretion.
6.3 If the Technician attends the Premises and is unable to gain access, or if the Client cancels on arrival, this will be treated as a late cancellation, and the Company may charge a fee of up to 100 percent of the estimated service value.
6.4 The Company reserves the right to cancel or reschedule a booking due to events outside its reasonable control, including but not limited to illness, equipment failure, severe weather, traffic disruption, or other operational issues. In such cases, the Company will offer to reschedule the appointment at a mutually convenient time. The Company shall not be liable for any loss arising from such cancellation or rescheduling, other than a refund of any advance payment for services not carried out.
7. Client Obligations
7.1 The Client must ensure that the Premises are safe and accessible for the Technician, including safe access routes, adequate lighting, and clear working areas.
7.2 The Client must inform the Company of any health and safety risks, including but not limited to loose floor coverings, fragile items, exposed wires, or hazardous substances at the Premises.
7.3 The Client must remove small items, valuables, fragile objects, and personal belongings from the areas to be cleaned prior to the Technicians arrival. The Company will not be responsible for moving heavy furniture, breakables, or electronic equipment unless this has been expressly agreed in advance.
7.4 The Client must ensure that there is a supply of water and electricity at the Premises for the duration of the Services. If these are not available and the Company is unable to carry out the work as a result, it may treat the appointment as a late cancellation.
8. Service Performance and Limitations
8.1 The Company will provide the Services with reasonable care and skill and in accordance with industry practice.
8.2 While the Company will use professional cleaning products and equipment, it cannot guarantee that all stains, odours, or marks will be completely removed. The success of stain removal depends on factors such as the type of stain, age, previous cleaning attempts, fibre type, and general condition of the item.
8.3 Prior to cleaning, the Technician will, where appropriate, test products on a small inconspicuous area. However, the Client accepts that some materials are inherently prone to issues such as colour loss, shrinkage, pile distortion, or texture change. The Company is not responsible for such issues where they result from inherent defects or weaknesses in the material or from previous wear, damage, or cleaning by third parties.
8.4 The Company is not responsible for pre-existing damage, wear and tear, loose seams, fraying, fading, or deterioration of fabrics, carpets, or surfaces that become more apparent after cleaning.
8.5 Drying times will vary depending on ventilation, temperature, humidity, and the type of material. Any drying times provided are estimates only.
9. Liability
9.1 Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by law.
9.2 Subject to the above, the Companys total liability to the Client for loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the total amount paid or payable by the Client for the specific Services in question.
9.3 The Company shall not be liable for any loss of profit, loss of business, loss of revenue, loss of anticipated savings, or any indirect or consequential loss or damage suffered by the Client as a result of the Services or these Terms and Conditions.
9.4 The Client is responsible for securing valuables, money, jewellery, and confidential documents before the Services commence. The Company does not accept responsibility for loss of such items unless caused by proven dishonesty of its representatives.
9.5 The Company shall not be liable for damage caused by faulty materials, inadequate installation, defective construction, or the Clients failure to follow the Companys or manufacturers aftercare advice.
10. Complaints and Claims
10.1 If the Client is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably practicable and, in any event, within 48 hours of completion of the work.
10.2 The Client must provide details of the concern and allow the Company a reasonable opportunity to inspect and, where appropriate, to re attend the Premises to rectify the issue. The Company will not be responsible for any remedial work carried out by a third party without its prior written consent.
10.3 Any claim for damage must be supported by evidence, including photographs and proof of value where relevant. Claims will be assessed fairly and reasonably, taking into account the age and condition of the item and any pre-existing issues.
11. Waste Handling and Environmental Regulations
11.1 The Company will dispose of any waste generated by its Services in accordance with applicable waste and environmental regulations.
11.2 Where the Services involve the removal of limited quantities of waste materials, such as used cleaning solutions, debris extracted during cleaning, or disposable consumables, the Company will handle and dispose of such materials responsibly.
11.3 The Client is responsible for the disposal of any larger or unrelated waste items that are not directly produced by the Services, including but not limited to old carpets, underlay, furniture, and household waste, unless specifically agreed in advance as an additional service.
11.4 The Company aims to use products and methods that are effective while having regard to environmental considerations. However, certain treatments may require stronger products to achieve acceptable cleaning results. The Technician will use professional judgment in selecting suitable products for each job.
12. Insurance
12.1 The Company maintains insurance cover appropriate to its business, including public liability insurance.
12.2 Evidence of insurance can be made available upon reasonable request.
13. Access, Parking and Keys
13.1 The Client must ensure suitable parking is available for the Companys vehicle near the Premises, where reasonably possible. Any parking charges or fees directly incurred as a result of carrying out the Services may be added to the final invoice.
13.2 If the Client provides keys or access codes to the Premises, they must ensure that these work correctly. The Company will take reasonable care of any keys entrusted to it and return them on completion of the Services or as otherwise agreed.
14. Data Protection and Privacy
14.1 The Company collects and processes personal data about Clients for the purpose of managing bookings, delivering Services, handling payments, and administering customer relationships.
14.2 The Company will handle personal data in accordance with applicable data protection laws and will not sell or share personal data with third parties for marketing purposes without the Clients consent.
15. Amendments to Terms and Conditions
15.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will be effective when posted on the Companys website or otherwise communicated to Clients.
15.2 The version of the Terms and Conditions in force at the time of the Clients booking will apply to that booking, unless a change is required by law or regulatory authority.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
17. Severability
17.1 If any provision or part provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, it shall be modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part provision shall be deemed deleted.
17.2 Any modification or deletion of a provision or part provision shall not affect the validity and enforceability of the rest of these Terms and Conditions.
18. Entire Agreement
18.1 These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior agreements, understandings, or arrangements, whether written or oral.
18.2 The Client acknowledges that they have not relied on any statement, promise, or representation made or given by or on behalf of the Company that is not set out in these Terms and Conditions.
By placing a booking with Islington Carpet Cleaners and allowing the Company to carry out Services at the Premises, the Client confirms that they have read, understood, and agree to be bound by these Terms and Conditions.